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Reporting a Power Outage 256-232-1440 For the most up-to-date outage information during major outages and storms, follow us on Twitter or facebook.
What to do if my power is out?
1. Go to your main electrical panel to see if a fuse has blown or a breaker has tripped. Fuses must be replaced while breakers need only be reset.2. If the problem is not in your main panel, call a neighbor to determine if other homes in the area have been affected. 3. If the problem is not within your home or several are involved, notify Athens Utilities 256-232-1440
What number do I call? Dial 256-232-1440 to report directly to our IVR system, an automated outage program. If this phone number is recognized by the computer, it will locate your account information for the system control operator to radio the repair crew. If the number is not found, you will be transferred to our dispatch operator or you may leave a voice message providing us with your name, a number where you can be reached, and your address. What happens after I leave my information on the IVR? The information recorded by the IVR system during every call is automatically input into Athens Utilities outage management system and repair crews are immediately dispatched. If my phone number is not on file in the computer, how can I update it? Call 256-233-8750 or email us firstname.lastname@example.org and ask us to update your telephone number in our outage system. Reporting a Loss in Water Service If you have a loss of water service then call 256-262-1440 and follow the prompts to report the loss of service. Reporting a Gas Emergency If you smell gas then call 256-216-8621 to report the Gas Emergency
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o sign up a for a new service you will need to come by the Utility Customer Accounts Office located at 508 South Jefferson Street in Athens. Please bring two forms of identification, a rental agreement if renting, and your deposit. A signature is required to sign up for any service. You may also download the application for service and email it or mail it Athens Utilities. The Customer Accounts Office is open from 8:00am-4:30pm Monday thru Friday. For more information call 256-233-8750
Open positions are advertised on the City of Athens Website. A properly completed original City of Athens application is required along with a current resume. Faxed copies are not accepted. If you wish to apply, please come by the Human Resources Department between the hours of 8:00 AM - 4:00 PM Monday through Friday. The Human Resources Department is located in Athens City Hall, 200 West Hobbs Street, Athens Alabama. For more information, you may contact the Human Resources department at 256-233-8737. All applications and resumes should be submitted to City of Athens Alabama Human Resources Department PO Box 1089 Athens, AL 35612
Athens HR Department Website.
Utility bills can be paid by mail, but to ensure timely payment, there are several options: