Show All Answers

1. How do I get Utilities Service

o sign up a for a new service you will need to come by the Utility Customer Accounts Office located at 508 South Jefferson Street in Athens. Please bring two forms of identification, a rental agreement if renting, and your deposit. A signature is required to sign up for any service.

You may also download the application for service and email it or mail it Athens Utilities.

The Customer Accounts Office is open from 8:00am-4:30pm Monday thru Friday.

For more information call 256-233-8750 Application for Residential Service

2. How Can I pay my bill?

Automatic Bank Draft It’s Free No waiting in line or trips to the office No stamps or envelopes Contact Customer Service at 256-233-8750 to get set up 

Pay Online View and pay your current bill Partial bill payments are not accepted online Visa, MasterCard or Discover cards are accepted
Pay online by electronic check

Pay By Phone Call toll free 1-855-760-0921 Visa, MasterCard, and Discover are accepted by phone

Pay by Mail Mail bill stub and payment to: City of Athens Utilities PO Box 830200 Birmingham, AL 35283-0200

Pay in Person 508 South Jefferson Street in Athens Hours are Monday - Friday 8:00am-4:30pm Cash, Checks, Money Orders and Credit/Debit Cards are accepted. There are two drop boxes available at the Customer Service Office for after hour bill payment.

Pay at the following banks. Payments must be cash or check and you must have the bill with you.  Citizens Bank and First National Bank-Ardmore Branch only 

Automatic Bank Draft Form

3. How Do I Apply for a Job?

Open positions are advertised on the City of Athens Website. A properly completed original City of Athens application is required along with a current resume. Faxed copies are not accepted. If you wish to apply, please come by the Human Resources Department between the hours of 8:00 AM - 4:00 PM Monday through Friday. The Human Resources Department is located in Athens City Hall, 200 West Hobbs Street, Athens Alabama.  For more information, you may contact the Human Resources department at 256-233-8737. All applications and resumes should be submitted to City of Athens Alabama Human Resources Department PO Box 1089 Athens, AL 35612

Athens HR Department Website.

4. How Do I Report a Service Outage

Reporting a Power Outage 256-232-1440 For the most up-to-date outage information during major outages and storms, follow us on Twitter or facebook.

What to do if my power is out? 

1. Go to your main electrical panel to see if a fuse has blown or a breaker has tripped. Fuses must be replaced while breakers need only be reset.
2. If the problem is not in your main panel, call a neighbor to determine if other homes in the area have been affected.
3. If the problem is not within your home or several are involved, notify Athens Utilities 256-232-1440

What number do I call? Dial 256-232-1440 to report directly to our IVR system, an automated outage program. If this phone number is recognized by the computer, it will locate your account information for the system control operator to radio the repair crew. If the number is not found, you will be transferred to our dispatch operator or you may leave a voice message providing us with your name, a number where you can be reached, and your address. What happens after I leave my information on the IVR? The information recorded by the IVR system during every call is automatically input into Athens Utilities outage management system and repair crews are immediately dispatched. If my phone number is not on file in the computer, how can I update it? Call 256-233-8750 or email us customeraccounts@athens-utilities.com and ask us to update your telephone number in our outage system. Reporting a Loss in Water Service If you have a loss of water service then call 256-262-1440 and follow the prompts to report the loss of service. Reporting a Gas Emergency If you smell gas then call 256-216-8621 to report the Gas Emergency