Frequently Asked Questions

o sign up a for a new service you will need to come by the Utility Customer Accounts Office located at 105 West Green Street in Athens. Please bring two forms of identification, a rental agreement if renting, and your deposit. A signature is required to sign up for any service. You may also download the application for service and email it or mail it Athens Utilities. The Customer Accounts Office is open from 8:00am-4:30pm Monday thru Friday. For more information call 256-233-8750

Open positions are advertised on the City of Athens Website. A properly completed original City of Athens application is required along with a current resume. Faxed copies are not accepted. If you wish to apply, please come by the Human Resources Department between the hours of 8:00 AM - 4:00 PM Monday through Friday. The Human Resources Department is located in Athens City Hall, 200 West Hobbs Street, Athens Alabama.  For more information, you may contact the Human Resources department at 256-233-8737. All applications and resumes should be submitted to City of Athens Alabama Human Resources Department PO Box 1089 Athens, AL 35612

Athens HR Department Website.

Reporting a Power Outage 256-232-1440 For the most up-to-date outage information during major outages and storms, follow us on Twitter or facebook.

What to do if my power is out? 

1. Go to your main electrical panel to see if a fuse has blown or a breaker has tripped. Fuses must be replaced while breakers need only be reset.
2. If the problem is not in your main panel, call a neighbor to determine if other homes in the area have been affected.
3. If the problem is not within your home or several are involved, notify Athens Utilities 256-232-1440

What number do I call? Dial 256-232-1440 to report directly to our IVR system, an automated outage program. If this phone number is recognized by the computer, it will locate your account information for the system control operator to radio the repair crew. If the number is not found, you will be transferred to our dispatch operator or you may leave a voice message providing us with your name, a number where you can be reached, and your address. What happens after I leave my information on the IVR? The information recorded by the IVR system during every call is automatically input into Athens Utilities outage management system and repair crews are immediately dispatched. If my phone number is not on file in the computer, how can I update it? Call 256-233-8750 or email us customeraccounts@athens-utilities.com and ask us to update your telephone number in our outage system. Reporting a Loss in Water Service If you have a loss of water service then call 256-262-1440 and follow the prompts to report the loss of service. Reporting a Gas Emergency If you smell gas then call 256-216-8621 to report the Gas Emergency

Utility bills can be paid by mail, but to ensure timely payment, there are several options:

• Automatic bank draft does not have a fee and withdraws funds the day before the bill is due. Link to form
• Pay online. The vendor that provides this service does charge a $3.95 fee. (PLEASE NOTE: The vendor will increase this fee on Feb. 18 to $4.50). That fee goes to the vendor. Athens Utilities does not receive this fee. Customer will need account information. This method can be set up for reoccurring payments, or used as a one-time payment. Visa, MasterCard or Discover cards are accepted. Link to pay online 
• Pay by phone by calling 1-855-760-0921. Customer will need account information. The vendor that provides this service does charge a $4.70 fee. (PLEASE NOTE: The vendor will increase this fee to $5.25 on Feb. 18). That fee goes to the vendor. Athens Utilities does not receive this fee. Visa, MasterCard, and Discover are accepted by phone.
• Pay in person at Customer Accounts at 508 S. Jefferson Street. Office hours are Monday-Friday from 8 a.m. to 4:30 p.m. Customer will need current bill to pay in person. Cash, check, money order and credit/debit cards are accepted.
• Pay at the following banks. Payments must be cash or check and you must have the bill with you. Citizens Bank and First National Bank-Ardmore Branch only.
• There is an outside kiosk for after-hours payment. Those who are unsure of how to use the kiosk can go to Customer Accounts during office hours and ask for a demonstration. Customer will need account and current billing information to use the kiosk.